Refund policy

Refund & Returns Policy — Roar 4x4

Last updated: 30 September 2026

Your rights under Australian Consumer Law (ACL)

Nothing in this policy limits your rights under the Australian Consumer Law. If goods have a major failure, you are entitled to a remedy such as a refund or replacement. If the failure is minor, we may repair or replace within a reasonable time.

Faulty, damaged or incorrect goods

If your item arrives damaged, is faulty, or is not what you ordered, email admin@roar4x4.com within 30 days of delivery with:

- your order number

- a short description of the issue

- clear photos (and a short video if it helps)

Do not post the item back until we reply with return instructions. Return shipping is on us when we confirm a fault or our error.

Change of mind

We do not accept change-of-mind returns. Please check fitment (including throttle controller plug type for your vehicle) before ordering.

How to start a return / refund request

Email admin@roar4x4.com first. We will confirm whether a return is approved and where to send it. Unauthorised returns may be refused.

Refunds

Approved refunds are processed back to the original payment method once we have received and checked the returned goods (or once we confirm a fault that does not need the goods returned). Timing depends on your bank or card issuer after we process it.

Warranty

Roar 4x4 products are covered by our manufacturer warranty in addition to your ACL rights. Email admin@roar4x4.com with your order number for warranty help. We do not invent a fixed year length on this page.

Contact

Email: admin@roar4x4.com

Online support only — no phone.