Shipping policy

Shipping Policy — Roar 4x4

Last updated: 7 October 2026

Where we ship

We ship all products within Australia. Throttle controllers can also be shipped to New Zealand, Singapore, Malaysia, Thailand and the United Arab Emirates (see International orders below). Other products ship within Australia only. We do not ship to P.O. boxes.

Free shipping — throttle controllers only

Throttle controllers ship free within Australia (guest or VIP). Free shipping applies within Australia only.

Snorkels, airboxes, combo kits, roof racks, tub racks, water tanks, wheels, spare parts and any other non-throttle lines: shipping is calculated and shown at checkout. Mixed carts still charge shipping on the non-controller lines.

Processing / dispatch

In-stock orders are typically dispatched within 2–5 business days depending on courier (Monday–Friday, excluding public holidays). We do not dispatch on weekends or public holidays. Transit time within Australia is typically 2–14 business days depending on your location and carrier.

Tracking

When your order ships you will receive a tracking email (or can email admin@roar4x4.com with your order number).

Delays

Carrier delays, weather, remote locations and peak periods can extend delivery. We will help where we can; we do not control the carrier once the parcel is with them.

Questions

Email admin@roar4x4.com with your order number. Online support only — we do not offer phone support.

International shipping rates — throttle controllers

Sent tracked with Australia Post. New Zealand A$30 (about 4–7 business days in transit). Singapore, Malaysia and Thailand A$35 (about 4–8 business days). United Arab Emirates A$55 (about 5–8 business days). Express (tracked, signature) is available for A$17 more. Orders that include products other than throttle controllers can't be shipped overseas.

International orders (outside Australia)

Check fitment before you order. Overseas-market vehicles can use a different pedal plug from the Australian model. Compare your plug with the one shown on the product page, or email us at admin@roar4x4.com with your make, model, year and a photo of the plug and we'll check.

Duties and taxes. Prices and shipping don't include import duties, taxes (such as VAT or GST) or customs fees in your country. These are paid by you, usually before delivery.

Refused or unclaimed parcels. If a parcel is refused, not collected, or returned because import charges weren't paid, we'll refund the goods once it's back with us, minus the original shipping and any return postage charged to us.

Warranty claims. Contact us first with your order number and photos or video, and we'll try to sort it out remotely. If we need to inspect the item, you'll need to send it to our Australian address with tracking. We'll repair, replace or refund once we've received and checked it, and we'll reimburse reasonable return postage where the law requires.

Using the product legally. Vehicle modification rules vary by country. Please check a throttle controller is allowed where you drive.

Your rights. Nothing in this policy limits any rights you have under the Australian Consumer Law or other consumer laws that apply to you.